Privacy Policy

This Privacy Policy describes how Chromatic Harmony collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. We believe that transparency about our data practices builds trust with our community of Ottawa creatives and design professionals.

Who We Are

We operate as the data controller for information collected through our website and services. Our organization is based in Ottawa and serves creative professionals seeking to deepen their understanding of color theory and typography pairing fundamentals. We take our responsibility to protect your information seriously and comply with applicable privacy legislation.

Information We Collect

We collect information in several ways to provide and improve our services. When you contact us through our website, we collect your name, email address, phone number, and the content of your message. We also automatically collect technical information about your browsing activity, including your IP address, browser type, pages visited, and the time spent on our site through analytics tools and server logs.

Additionally, we use cookies and similar technologies to enhance your experience on our website. These tools help us understand how visitors interact with our content and allow us to personalize your experience when you return to our site.

Legal Basis for Processing

We process your personal information based on several legal grounds. When you voluntarily contact us or sign up for our services, we rely on your consent to process your information. We also process data based on our legitimate interests in improving our services, understanding user behavior, and marketing our educational content to relevant audiences. Where required by law, we process information to comply with legal obligations. All processing activities are conducted fairly and transparently.

How We Use Your Information

We use the information we collect to provide our educational services and respond to your inquiries. Your contact information allows us to communicate with you about courses, workshops, and design resources. Analytics data helps us understand which content resonates with our audience and guides our curriculum development. We may also use your information to send periodic updates about our services, but only with your consent.

We do not sell or share your personal information with third parties for marketing purposes. However, we may share information with trusted service providers who assist us in operating our website and delivering our services, and they are bound by confidentiality agreements.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. Specifically, contact form submissions and inquiry data are retained for up to 24 months from your last interaction with us. Analytics and cookie-related data is retained for up to 14 months to allow us to analyze trends and improve our website performance. Server logs containing technical information are retained for up to 12 months for security and troubleshooting purposes. Once the retention period expires, we securely delete or anonymize your information.

Your Rights

You have several rights regarding your personal information. You can request access to any data we hold about you, and we will provide it in a clear, portable format. You have the right to correct any inaccurate information and to request deletion of your data, subject to certain legal limitations. You can also restrict how we use your information or object to our processing activities. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather analytics about how you interact with our content. Essential cookies are necessary for basic website functionality, while preference cookies remember your settings. Analytics cookies help us understand visitor behavior and improve our services. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. For detailed information about the cookies we use, please refer to our Cookie Policy.

Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and destruction. Our website uses secure connections and encryption protocols. However, no security system is completely impenetrable. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials.

Supervisory Authority

As a resident of Canada, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights. You can contact them at www.priv.gc.ca or through their office if you have concerns about our data practices that we have not resolved satisfactorily.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document. Your continued use of our website following any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.